The idea
- Provide total solutions to suppliers to meet all their back office & tech needs.
The client
- The client is a top 40 supplier of promotional products with a turnover of $50M+.
- They process over 400 orders a day.
The business challenge
- The business is seasonal, orders do not have a steady flow over the day.
- Certain orders have to be turned around in < 3 hours
- Each order needs production ready artwork & a proof to be created.
- Orders come in by fax/email and the artwork comes in separately
- Art is matched to the PO, each order is entered into a custom ERP system.
The solution
- AWS initially worked as their studio backup to meet peak artwork loads.
- AWS built a strong understanding of their business over a short period of time.
- AWS now manages the following processes real-time offshore.
- Enter the orders directly into their ERP system
- Create the artwork and the proofs to be sent to the clients
- Create virtual samples for them to assist in their sales pitches
- Turn around Rush orders in < 3 hours, managing the complete process
- AWS has also setup a dedicated offshore development team which manages
- Web development & website updates
- ERP development & maintenance